Terms and Conditions


Web site usage terms and conditions for shobhatours.com. Agreement between customer and shobhatours.com

Welcome to www.shobhatours.com. This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms we use our and ALHINDONLINE refer SHOBHATOURS.COM, a portal promoted by shobha Tours and Travels, 2, Sec. No. 3, Main Road, Udaipur. Pin: 313001 and our subsidiaries. The term you refer to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents. This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the Agreement). By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website. It is your responsibility to monitor terms and conditions page of www.shobhatours.com regularly to determine whether the terms and conditions have been modified. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.


As a condition of your use of this Website, you warrant that

·         You are at least 18 years of age and are of sound mind

·         You possess the legal authority to create a binding legal obligation

·         You will use this Website in accordance with this Agreement

·         You will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act

·         You will inform such other persons about the terms and conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto

·         If you have an www.shobhatours.com account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of this Agreement.


The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to

Use this Website or its contents for any commercial purpose

Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand

Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website

Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure

Deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or frame, mirror or otherwise incorporate any part of this Website into any other website without our prior written authorization.

If you have an www.shobhatours.com account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of this Agreement.


Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the suppliers rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.


We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any hotel reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, Submissions), you grant SHOBHATOURS.COM, its subsidiaries and corporate affiliates (collectively, the SHOBHATOURS.COM Companies) and the affiliated, co-branded and/or linked website partners through whom we provide service SHOBHATOURS.COM Affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that SHOBHATOURS.COM may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You further grant SHOBHATOURS.COM the right to pursue at law any person or entity that violates your or SHOBHATOURS.COMs rights in the Submissions by a breach of this Agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published. If you do not agree to these terms and conditions, please do not provide us with any Submissions.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website:

Any unlawful, threatening, libelous, defamatory, abusive, obscene, pornographic, or otherwise objectionable or other material or content that would violate rights of publicity and/or privacy or that would violate any law

Any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services

Any material or content that may bring disrepute to the Website and harm its business and/or credibility and goodwill; and

Any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary or contractual right of any third party; and

That may hinder services on the Website in any way. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that SHOBHATOURS.COM, the SHOBHATOURS.COM Companies and the SHOBHATOURS.COM Affiliates may exercise their rights (e.g. use, publish, delete) to any content you submit without notice to you.

SHOBHATOURS.COMs policies with respect to claims by third parties that the content of the Website, including the content of any Submissions, infringes the copyrights owned by said third party can be found at Copyright Complaint Policy


You agree that your credit card will be charged by SHOBHATOURS.COM for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, and service fees. You may incur additional transaction fees levied by your bank as our payment processor is considered a foreign entity. Please contact your bank for more information on the cross-border fee.

You acknowledge that SHOBHATOURS.COM does not collect taxes for remittance to applicable taxing authorities. The tax recovery charge on hotel accommodations is a recovery of the estimated transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that SHOBHATOURS.COM pays to the hotel supplier in connection with your hotel reservations. The hotel suppliers invoice SHOBHATOURS.COM for tax amounts. The Hotel suppliers remit applicable taxes to the applicable taxing jurisdictions. SHOBHATOURS.COM does not act as a co-vendor with the supplier with whom we book or reserve our customers travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by SHOBHATOURS.COM to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. In certain circumstances, you may be required to self-access service tax on the services you received from SHOBHATOURS.COM.

The service fees compensate SHOBHATOURS.COM for its costs in servicing your travel reservation. Our service fees vary based on the amount and type of hotel reservation.

You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. In addition, if you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival), you will be subject to a charge of applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with SHOBHATOURS.COM or its subsidiary, as appropriate, no later than the date of the first night of the reservation to prevent cancellation of your reservation. You must make refund requests for no-shows or early checkouts within 60 days after checkout.

You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to such hotel accommodations.


Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. SHOBHATOURS.COM urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the appropriate authorities in India prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at http://meaindia.nic.in/.

You are responsible for checking all the items relevant to passport, visa and Health Information ensuring your travel documents are in order.

Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date position in good time before booking/departure. We accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. You must have a passport which is valid for six (6) months after your intended date of return. You must ensure you have correct visa and health entry requirements for all countries visited including countries you may just be transiting through. This includes all stops made by the aircraft even if you do not leave the aircraft or airport.

Health: Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. It is your responsibility to ensure that you obtain the recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.

By offering for sale travel to particular international destinations, SHOBHATOURS.COM does not represent or warrant that travel to such points is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.

Refund / Cancellations Policy

You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click the Cancel button. For online cancellation, shobhatours.com will charge Rs. 300 per person per sector as standard cancellation service charges over and above the airline's own cancellation charge.

To amend/cancel your ticket offline, contact shobhatours.com Customer Care at info@shobhatours.com for international flight bookings email us at info@shobhatours.com. For all offline cancellation of domestic flights a standard charge of Rs. 500 per person per sector, over and above the airline's own cancellation charge will apply. While for international flight bookings a standard fee per person would be charged, over and above the airline's own cancellation charge.

For rescheduling of domestic flights,shobhatours.com will charge Rs. 300 per person per sector as standard rescheduling charges.

For No-Show of domestic flights, shobhatours.com will charge Rs. 100 per person per sector as standard No-Show charges

Please refer to airline specific amendment and cancellation policy while using shobhatours.com Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.


How do I get a refund after canceling my ticket?

In case of e-Tickets and PTA, the refund shall be processed within 15 - 20 working days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.

Please note convenience fee charged at the time of booking will not be refundable.


What are the cancellation/amendment charges?

Cancellation and/or amendment of airline tickets shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account.

Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows.

You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click the Cancel button. For online cancellation, shobhatours.com will charge Rs. 300 per person per sector as standard cancellation charges. To amend/cancel your ticket offline, contactshobhatours.com Customer Care at info@shobhatours.com. For all offline cancellation of domestic flights a standard charge of Rs. 500 per person per sector, over and above the airline's own cancellation charge will apply. While for international flight bookings a standard fee of Rs 1000 per person would be charged, over and above the airline's own cancellation charge.

The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge andshobhatours.com assumes no liability whatsoever in this regard.

Note: Unless expressly stated otherwise, it is mandatory to contact shobhatours.com for refunds and the airline will route the refund for your tickets booked on the Website, through shobhatours.com.

The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft.

In case you avail of the Website's hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled andshobhatours.com would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.


Recharge Cancellations and refund

All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that you are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. Shobhatours is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number.

However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on info@shobhatours.com or posting us a message on the Contac US page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number (company Name) shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.


Bus cancellations and refund

Following amount will be deducted on cancellation.

  • Less than 4 hours from the departure time: 100 %
  • Between 4 Hrs to 12 Hrs from the departure time: 50 %
  • Between 12 Hrs to 24 Hrs from the departure time: 25 %
  • Between 1 to 7 days before departure time: 10 %
  • No refund will be eligible in case of no-show.


Hotel and Holidays cancellations and refund

  • Single room means - A room exclusively for one person.
  • Double room means - A room for two persons.
  • Twin Share means - Two single beds in a double room and the rates will be for one person and sold for a minimum two person.
  • Triple means - Three persons in a room and mostly the third person will be provided with a extra cot or a roll away cot.
  • Check-in/check-out time in a hotels is usually various from to hotel to hotel, region to region however generally check-in time is 12.00hrs to 14.00hrs, and check-out is 11.00hrs to 12.00 hrs. Early check-in and late check-out is subject to availability and additional charges.
  • Cancellation to be effected to us directly by letter, fax or email by the customer.
  • Due to supplier policies it is necessary to charges cancellation charges.
  • Cancellation policy varies from supplier to supplier.
  • For all groups booking only the group leader can request/intimate for the cancellation.

The Normal cancelation charges are as follows:

  • 10 days before to check in date - 100% cancellation charges (NO REFUND).
  • 20 days to 10 days before departure - 35% service taken/Tour charges
  • 30 days to 17 days before departure -25% service taken/Tour charges
  • 30 days before departure - no cancellation charges but the processing Charges.


For B2B Users Policy

  • Unused Balance Clause: Any top-up payment / advance payment which is received from retailers / distributors deposit the advance payment to his retail account for, the retailer / distributor does not use the amount for goods & services and he wants his payment to return in this case after one month of deposit, retailer need to give refund request to us, once we will get refund request from the retailer, the balance amount will be refunded within 15 to 20 working days via same source.



  • All refund requests are subject to obtaining approval from our suppliers.
  • Supplier reserves the right to approve or reject refund.
  • Applicable supplier penalty/administrative fees will be deducted.
  • Refund will be paid to the customer only, who has made and or made the payment to us.
  • No refund will be paid for partially utilized services and no shows.
  • Group booking refund charges differs from individual booking.
  • Final refund payment will be subject to above clauses.
  • All payment will be done by same source.


Service Delivery Policy

Shobhatours.com will provide E-tickets & other details to customer after successful payment via Email within 7 working days.

After successfully payment customer will get confirmation mail from Shobhatours.com


The information, software, products, and services published on this website may include inaccuracies or errors, including pricing errors. In particular, the SHOBHATOURS.COM companies and the SHOBHATOURS.COM affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. In addition, SHOBHATOURS.COM expressly reserves the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.

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